Terms and Conditions we1win — Your Rights & Responsibilities as a Member

We1win is an online entertainment platform providing a wide range of digital games for registered members in Malaysia. These Terms and Conditions ("Terms") govern the entire relationship between we1win and every individual who uses this platform, whether via web browser, mobile app, or any other digital medium provided by we1win.

These Terms take effect as soon as you complete the account registration process or begin using we1win's services, whichever comes first. You are deemed to have read, understood, and accepted all of these Terms without any additional conditions unless otherwise stated in writing by we1win management.

We1win reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. However, we will endeavour to inform members of significant changes via in-platform notifications. Continued use of the platform after any such changes are posted constitutes full acceptance of the updated terms.

To be eligible to use the we1win platform, you must meet all of the following requirements at all times:

• Be at least 18 years old at the date of registration and throughout the period of platform use.
• Be an individual acting in your own personal capacity, and not as a representative of any third party.
• Not fall under any category prohibited by local laws from participating in online gaming activities.
• Capable of making responsible financial decisions and understanding the risks associated with gaming activities.
• Never had an account terminated by we1win for reasons related to fraud, breach of terms, or unlawful activity.

We1win reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof may result in the suspension or termination of your account. If you register underage or provide false information regarding your eligibility, we1win reserves the right to reject any withdrawal claims on funds held in that account.

Each individual is only permitted to hold one active account on the we1win platform. Multiple account registrations — whether using the same or different information — are strictly prohibited and may result in the termination of all associated accounts and the freezing of any funds held therein.

During registration, you are required to:

• Provide your full legal name exactly as it appears on your official identification document.
• Use a valid, active email address that you fully own.
• Provide a valid Malaysian phone number registered in your own name.
• Ensuring that all information provided is true, accurate, and up to date.

You are solely responsible for keeping your account password confidential. Do not share your login details with anyone. we1win will not be liable for any losses resulting from unauthorized access to your account due to your own negligence. If you suspect unauthorized access, contact our support team immediately via live chat.

A KYC (Know Your Customer) process may be required before your first withdrawal is processed. Documents that may be requested include a national ID, passport, or a recent utility bill as proof of residence. This process is part of we1win's commitment to security and fraud prevention.

We1win supports a wide range of popular deposit and withdrawal methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR) and secured with 256-bit SSL encryption.

Deposit Policy:

• Minimum and maximum deposit limits are displayed on your account dashboard and may vary depending on the chosen payment method.
• Deposits are usually processed instantly. Any delays that occur are beyond we1win's control and may be due to the payment processor.
• We1win reserves the right to request additional verification for deposits exceeding a certain amount for security purposes.

Withdrawal Policy:

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as the we1win member account.
• Withdrawal processing times range from 1 to 5 business days depending on the chosen method and required verification process.
• Before your first withdrawal is approved, a complete KYC process must be completed to ensure the security of your funds.
• We1win reserves the right to delay or reject withdrawal requests that appear suspicious or are linked to activity that violates the platform's terms.

Funds in your we1win account belong solely to you and are kept separate from the company's operational funds. we1win does not use member funds for operational or investment purposes.

We1win offers a variety of bonuses and promotions from time to time for registered members. All bonuses are subject to wagering requirements and specific rules stated separately for each promotion. It is your responsibility to read and understand those terms before claiming any bonus.

The general principles applicable to all we1win bonuses are as follows:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Wagering requirements must be met in full before any withdrawal from bonus funds is permitted.
• We1win reserves the right to void any bonus claimed improperly, through fraud, or in breach of promotional terms.
• Bonuses may not be transferred, sold, or given to another member under any circumstances.
• In the event of any discrepancy between translations of promotional terms, the English version shall prevail.

The we1win VIP Programme is designed to reward loyal and active members. VIP membership comes with a range of exclusive benefits including exclusive bonuses, higher withdrawal limits, and access to a dedicated personal account manager. The full terms and benefits of the VIP programme are stated on the VIP ours.

All games available on the we1win platform are operated in accordance with the specific rules set by their respective game providers. The Return-to-Player (RTP) value for each game is displayed transparently and can be viewed within the game information.

Key points regarding gaming rules:

• Game outcomes are determined by a Random Number Generator (RNG) that has been certified and audited by independent international bodies.
• In the event of a technical disruption during gameplay, the affected round will be cancelled and your bet will be fully refunded.
• We1win is not responsible for losses arising from internet connectivity issues on the user's end.
• Any attempt to exploit bugs or flaws in the gaming system must be reported to our support team immediately. Wins obtained through bug exploitation will not be paid out and the relevant account may be suspended.
• We1win reserves the right to void or adjust wins that are clearly unwarranted due to technical errors or miscalculations.

For Live Casino games, additional rules set by the live host and game provider also apply. All live game sessions are recorded for the purpose of resolving any disputes that may arise.

To ensure a fair and safe gaming environment for all members, the following activities are strictly prohibited on the we1win platform:

• Identity Fraud: Registering or using an account under another person's identity or with false information.
• Money Laundering: Using the we1win platform to transfer or conceal illegally obtained funds.
• Bot & Automated Software Usage: Using any automated software, bots, scripts, or other technical tools to gain an unfair advantage in games.
• Collusion: Colluding with other players to manipulate game outcomes or exploit bonus mechanisms.
• Bonus Abuse: Registering multiple accounts, using another person's credit card, or any other method to fraudulently claim bonuses.
• Technical Attacks: Any attempt to hack, disrupt, or damage the we1win technical infrastructure.
• VPN Usage to Bypass Restrictions: Using a VPN or proxy to access the platform from a restricted region is prohibited and may result in account termination.

We1win operates a sophisticated monitoring system running 24 hours a day to detect any suspicious activity. Violation of any of the above rules may result in immediate account suspension or termination, freezing of funds, and where necessary, appropriate legal action.

We1win takes member privacy very seriously. All personal data collected during registration and platform use is protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

Your personal data is collected and used for the following purposes:

• Verifying your identity and managing your account.
• Processing financial transactions securely and efficiently.
• Comply with all applicable anti-money laundering (AML) laws and regulations.
• Contact you regarding your account, promotions, or relevant changes to our terms.
• Improve our platform's services and overall user experience.

We1win will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. More information on how we manage your personal data can be found on the Privacy Policy ours.

We1win provides its platform and services on an "as is" and "as available" basis. While we always strive to ensure the platform runs smoothly, there are certain limitations to our liability that you should be aware of:

• We1win shall not be liable for any service disruptions, delays, or technical errors occurring beyond our reasonable control.
• We are not liable for any indirect, consequential, or punitive losses incurred as a result of using our platform.
• We1win's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• We1win makes no guarantee that any particular game will produce specific wins or returns.

This liability limit does not apply in cases of gross negligence or wilful fraud on the part of we1win. If you have any disputes, please contact our support team and we will endeavour to resolve them fairly and within a reasonable timeframe.

You may close your we1win account at any time by contacting our support team. Before the closure is processed, any valid remaining balance will be returned to you via the same payment method used for the original deposit, subject to the settlement of any pending bets.

We1win reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Providing false information during registration or the KYC process.
• Account has been inactive for more than 12 consecutive months.
• Upon request by a competent authority.

In the event of account termination due to a breach of terms, we1win reserves the right to withhold any remaining balance in the account while an investigation is conducted. Our decision is final in cases involving proven fraud or illegal activity.

We1win is fully committed to promoting healthy and responsible gaming practices. We believe that entertainment should be enjoyed within reasonable limits and should never become a burden on your financial or emotional well-being.

Our platform provides a range of responsible gaming tools for your use:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Control the maximum amount of losses you are willing to sustain within a given period.
• Session Time Limit: Limit your playing time to maintain a healthy lifestyle balance.
• Account Break: Temporarily pause your gaming activity if you need a break.
• Self-Exclusion: Option to fully self-exclude from the platform for a specified period.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek professional help. Relevant information and resources can be found on the Responsible Gaming ours.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to the use of the we1win platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with mutually agreed arbitration rules. The arbitration decision is final and binding on both parties.

If any provision of these Terms is found to be invalid, unenforceable, or inconsistent with applicable law, that provision shall be severed from this document and shall not affect the validity or enforceability of the remaining provisions.

The official language of these Terms and Conditions is Malay. In the event of any translated version and a conflict arises, the Malay version shall prevail.